Checked in this order: keyword rules (lowest priority number first) → welcome → after-hours → fallback.
The bot stays quiet in a chat for a while after a staff member replies (see Settings).
Rule
Trigger
Reply
Active
Find a student or parent
Search active students by student name (English or Arabic), parent name, student ID or mobile number — or pick a class to list it. Click Message to start a WhatsApp chat with that parent.
Type a student or parent name, ID, or mobile number — or pick a class.
Select a broadcast, or create a new one.
Staff accounts
Staff can use the Inbox and Directory: read and answer parents, send approved templates, edit contact names, pause the bot.
Admins can also send broadcasts, create templates, edit auto-replies, block numbers, change settings and manage staff.
